Happy Plop guarantees your satisfaction. If you are dissatisfied with your order for any reason, we will gladly remedy the problem. Your Happy Plop is custom made to order and is not available for refunds or exchanges. The original shipping and handling charges are not refundable. Please mail your package in a prepaid, insured, traceable method to the following address: Happy Plop 10725 N. Lamar Blvd., Austin, Texas 78753.